FAQ
Frequently Asked Questions
Shipping & Delivery
We ship your order with DHL within 24 hours on business days. For example, if you order on Monday, your package will be handed over to DHL by Tuesday at the latest.
As soon as your order is on its way, you will receive a shipping confirmation with tracking information.
Can I track my order?
Yes. As soon as your order has been shipped, you will receive a shipping confirmation with DHL tracking. You can use the included link to see where your package is at any time.
What size should I choose?
Simply use your usual shoe size as a guide. If your shoe size falls between two sizes, we recommend choosing the larger size.
Where are the socks produced?
Our socks are produced in Portugal using carefully selected materials and high quality standards.
How do I care for my socks?
To keep your socks looking great for a long time, we recommend washing them at 30 °C and avoiding the tumble dryer. It’s best to wash them inside out and with similar colors.
How does a return work?
Would you like to return something? No problem. You can easily register your return through our returns portal. There, you will receive all the information you need for the return.
Who can I contact if I have questions?
Do you still have questions? Just send us an email at support@nbdc.de. We usually respond within 24 hours on business days.